What makes each piece unique
Are your pieces handmade?
Yes! Every Anuanua piece is lovingly handmade in Tahiti, in small batches. It's slow, thoughtful, and joyful — just like the island life that inspires us.
Do you use natural materials?
Absolutely. We work with natural freshwater shell beads and real seashells. Since they come straight from nature, no two are exactly alike — and that’s what makes your jewelry truly special.
Will my jewelry look exactly like the photo?
Not always — and that’s part of the magic. Colors, shapes, and sizes may slightly vary from piece to piece. Each item is one-of-a-kind, shaped by nature and assembled by hand
How to take care of your jewelry
How do I care for my jewelry?
To keep your jewelry shining bright, here’s what we suggest:
🐚 Remove before swimming or showering
🐚 Keep away from moisture
🐚 Let perfumes dry before wearing
🐚 Store in the ANUANUA pouch or any closed bag
🐚Take them off when sleeping
Can I swim with my jewelry?
Let’s keep it real: you can but it’s not recommended. Our pieces will handle a splash, but saltwater + sunscreen + waves = not the dream combo.
Some styles are more water-friendly — check the product description for details.
What to know about Orders & Shipping
Are items in my cart reserved?
No — adding an item to your cart does not guarantee availability. Our pieces are made in small batches and sometimes sell out quickly. If you love it, don’t wait too long
Can I cancel or modify my order?
Yes, you can cancel or make changes within 48 hours after placing your order. Just send us a quick message.
After that, we start production or packing, so changes may no longer be possible.
How long does it take to prepare an order?
Each piece is handmade and packaged with care. Please allow 48 to 72 hours for production and preparation before your order is shipped.
➡️ During busy periods (like sales or holidays), preparation time may extend up to 5 business days — we promise it’s worth the wait 💛
I made a mistake in my shipping address — what should I do?
If your order hasn’t been shipped yet, email us right away at [your email] with your corrected address.
If your package has already left, unfortunately we can’t update the delivery info. We are not responsible for lost or misdelivered items due to incorrect addresses.
Do you ship internationally?
Yes — we ship worldwide from Tahiti 🌍 Delivery times vary depending on your country.
How do you ship orders?
We work with the local postal service (La Poste/ Fare Rata). Every package is carefully packed in recycled cardboard packaging.
Shipping Times & Costs
FRENCH POLYNESIA
• Shipping cost: 1 200 XPF
• Delivery time: 2 to 15 days after drop-off at the post office
• Shipping methods: Fare Rata or Air Tahiti freight (package pickup at Air Tahiti counter)
FRANCE & DROM
• Shipping cost: 1 500 XPF - 12 EUR
• Delivery time: 7 to 21 business days after drop-off at the post office
• Shipping method: Polynesian Postal Service
INTERNATIONAL
• Shipping cost: 2 000 XPF - 15 EUR - 18 USD
• Delivery time: 7 to 21 business days after drop-off at the post office
• Shipping method: Polynesian Postal Service
🚚 Free shipping for orders over 150 EUR - 180 USD - 18 000 XPF.
Will I receive a tracking number?
Yes! As soon as your order is shipped, you’ll receive a tracking link by email — so you can follow your package’s journey from our island to your door.
Will I have to pay customs or import fees?
Possibly, yes. Since we ship from French Polynesia, international orders may be subject to customs duties or taxes in your country.
These charges are not included in our prices and are the customer’s responsibility. Please note that all our prices are listed excluding tax (HT).
How payment works
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard…) and PayPal. All payments are secure and encrypted.
Is payment secure on your site?
Yes, 100%. We use trusted, encrypted systems that meet the highest security standards — so you can shop with peace of mind.
How returns & exchanges work
Can I return a product?
Yes — you have 14 days after receiving your order to return it, as long as it’s unworn and in its original packaging.
Return shipping costs are at your charge. Once we receive and inspect your return, we will issue a refund for the purchase price.
What if my jewelry arrives damaged?
Oh no! 😢
If your item is damaged during shipping, just send us a photo within 3 days of delivery, and we’ll offer a replacement or a solution that works for you.
What happens If something goes wrong?
What if I receive the wrong item or something is missing?
Send us a quick message, and we’ll make it right — promise.
Is there a warranty on Anuanua jewelry?
We stand by the quality of our handmade pieces and believe that with proper care, your jewelry can last a long time.
However, because we cannot verify how each piece is worn or cared for (like exposure to water, sunlight, or chemicals), it’s difficult to provide a fixed warranty period.
Please follow our care instructions closely to keep your jewelry beautiful and durable.
Can you repair my jewelry if it breaks?
Absolutely!
Our pieces are fully repairable. If something happens, just contact our customer service with a photo of the issue, and we’ll see what we can do to help. Please note that shipping costs for repairs may be at your expense.
