ORDERS & SHIPPING
How long does it take to prepare an order?
Each ANUANUA piece is handmade and carefully prepared in Tahiti.
Please allow 2 to 4 business days for production and order preparation before shipment.
During busy periods (new collection launches, holidays or special events), preparation times may occasionally extend to 6 business days.
Good things take a little time — we promise it's worth the wait ✨
Do you ship internationally?
Yes.
We ship worldwide from Tahiti, French Polynesia — with the exception of the United States at this time.
What are the shipping fees and delivery times?
French Polynesia
- Workshop Pickup (Tahiti) — Free
Available once you receive your "Ready for Pickup" email. - Fare Rata — XPF 1 200
Estimated delivery: 3–7 business days - Air Tahiti Freight — XPF 1 200
Estimated delivery: 24–48 hours
Orders shipped via Air Tahiti Freight must be collected at the Air Tahiti freight counter on your island.
Australia
Tracked parcel — XPF 1 800 (approximately AUD 25)
Estimated delivery: 7–18 business days
New Zealand
Tracked parcel — XPF 1 800 (approximately NZD 30)
Estimated delivery: 7–18 business days
France
Tracked parcel — XPF 1 500 (approximately 12,50 EUR)
Estimated delivery: 7–21 business days
Other European Countries
Tracked parcel — XPF 1 500 (approximately 15 EUR)
Estimated delivery: 7–21 business days
United Kingdom
Tracked parcel — XPF 1 800 (approximately 13 GBP)
Estimated delivery: 7–21 business days
Canada
Tracked parcel — XPF 1 800 (approximately 24 CAD)
Estimated delivery: 7–21 business days
Delivery times are provided as a guide and may vary depending on transport conditions and customs procedures.
All ANUANUA orders are shipped from Tahiti. Being based on an island means shipments depend on flight schedules and logistics that can sometimes take a little longer. We always take great care to send your pieces as quickly as possible, so they can reach you without delay 🤍
Do you offer free shipping?
Yes!
We offer free standard shipping on orders over XPF 18 000 (approximately EUR 150 / USD 180 / AUD 250 / NZD 270 / GBP 130 / CAD 240).
As all payments are processed in XPF (French Pacific Franc), eligibility is always calculated based on the final order value in XPF.
Can I pick up my order in Tahiti?
Absolutely.
If you're located in Tahiti, you can collect your order free of charge directly from the ANUANUA workshop once you receive the email confirming that your order is ready.
ANUANUA Workshop
Résidence Pointe des Pêcheurs
98718 Punaauia
Please wait until you receive your pickup confirmation before coming by.
Will I receive a tracking number?
Yes.
All shipped orders include tracking.
You'll receive your tracking information by email as soon as your order is dispatched.
Are items in my cart reserved?
No.
Adding an item to your cart does not guarantee availability.
Our jewelry is produced in small batches and certain styles may sell out quickly. If you've fallen in love with a piece, we recommend completing your purchase before it disappears.
Can I cancel my order?
Yes.
Orders may be cancelled within 48 hours of purchase through your customer account or by contacting us at hello@anuanuatahiti.com.
Once your order status becomes "Prepared" or "Shipped", cancellation is no longer possible.
Can I modify my order?
If your order has not yet been marked as "Prepared" or "Shipped", you may request the cancellation of one or more items and receive a refund for those cancelled products.
However, it is not possible to exchange a product for a different one within an existing order.
If you'd like to replace an item with another, you'll need to cancel the original item (before preparation begins) and place a new order.
If you're unsure, contact us as soon as possible and we'll do our best to help.
Will I have to pay customs duties or import fees?
Possibly.
Depending on your country, your order may be subject to customs duties, taxes, VAT, or other import charges.
These fees:
• Are determined by local authorities
• Are not included in ANUANUA prices or shipping costs
• Remain the responsibility of the customer
PAYMENT
What payment methods do you accept?
We currently accept: Credit and debit cards
Is payment secure?
Absolutely.
All transactions are processed through secure and encrypted payment systems that meet international security standards.
Your payment information is never stored by ANUANUA.
How do I change the currency displayed on the website?
You can choose your preferred display currency at any time using the currency selector located at the bottom left of the website.
Available currencies include:
• XPF
• EUR
• AUD
• NZD
• GBP
• CAD
• USD
Prices shown in these currencies are estimates based on the current exchange rate.
Why is my payment processed in XPF?
ANUANUA is based in Tahiti, French Polynesia.
Although you can browse our website in your preferred currency, all payments are securely processed in XPF (French Pacific Franc).
Your bank automatically converts the amount into your local currency at the applicable exchange rate.
Will I pay exactly the amount displayed?
The displayed price is an estimate based on the current exchange rate.
Because exchange rates fluctuate, the final amount charged in your local currency may vary slightly depending on your bank's exchange rate and any applicable foreign transaction fees.
RETURNS & EXCHANGES
Can I return a product?
Yes.
You have 14 days from the date of delivery to request a return, excluding customized or personalized pieces.
What are the return conditions?
Returned items must be:
• Unworn
• Unused
• In perfect condition
• Returned in their original packaging
Return shipping costs remain the responsibility of the customer.
When will I receive my refund?
Once your return has been received and approved, your refund will be processed within 3 business days.
Depending on your bank, additional processing times may apply before the funds appear in your account.
Do you offer exchanges or store credits?
Not at this time.
We currently offer refunds only.
What if my jewelry arrives damaged?
Oh no 😢
If your order arrives damaged, please contact us within 3 days of delivery and include photos of the issue.
We'll review the situation and offer a replacement or an appropriate solution as quickly as possible.
CUSTOM ORDERS
What can be customized?
Depending on the design, we may be able to customize:
• Colors
• Sizes
• Certain design details
Feel free to contact us before ordering to discuss your project.
How do I request a custom piece?
You can:
• Contact us before ordering via the contact form or at hello@anuanuatahiti.com
• Add your request in the "Add Notes" section during checkout
What happens after I place a custom order?
Once your piece is completed, we'll send you a photo for approval before shipping.
Only after your confirmation will your order be dispatched.
Can I return a customized piece?
Customized and personalized pieces are final sale.
They cannot be returned or refunded unless a manufacturing defect is identified.
ABOUT OUR JEWELRY
Are your pieces handmade?
Yes.
Every ANUANUA piece is lovingly handmade in Tahiti using carefully selected materials such as natural cowries, shell beads, stainless steel and cotton cords.
Each creation is assembled by hand in small batches.
Where is ANUANUA jewelry made?
All ANUANUA jewelry is handmade in Tahiti, French Polynesia.
Our designs are inspired by island life, endless summers and the colors of the Pacific.
What materials do you use?
We carefully select quality materials including:
- Natural cowries
- Shell beads
- Coconut beads
- 18k gold-plated stainless steel
- Brass findings
- Cotton cords
Material details are available on each product page.
Will my jewelry look exactly like the photos?
Not exactly — and that's part of the beauty.
Because we work with natural shells and handmade processes, slight variations in color, shape, texture or size may occur.
Every piece is unique.
Our photos reflect the overall style, colors and spirit of each design, but remain non-contractual.
JEWELRY CARE
How do I care for my jewelry?
To keep your ANUANUA pieces beautiful for as long as possible:
✨ Remove before swimming
✨ Avoid prolonged exposure to moisture
✨ Allow perfumes and lotions to dry before wearing
✨ Store your jewelry in its pouch or a closed box
✨ Remove before sleeping
A little care goes a long way.
Can I swim with my jewelry?
Let’s keep it real: you can but it’s not recommended. Our pieces will handle a splash, but saltwater + sunscreen + waves = not the dream combo.
Some styles are more water-friendly — check the product description for details.
WARRANTY & REPAIRS
Is there a warranty on ANUANUA jewelry?
We stand by the quality of our handmade pieces and believe that with proper care, your jewelry can last a long time.
However, because we cannot verify how each piece is worn or cared for (like exposure to water, sunlight, or chemicals), it’s difficult to provide a fixed warranty period.
Please follow our care instructions closely to keep your jewelry beautiful and durable.
Can my jewelry be repaired?
Absolutely.
Most ANUANUA pieces can be repaired.
Simply send us a photo of the issue and we'll assess the best solution.
Repair shipping costs may be at the customer's expense.
